terms & conditions

These terms and conditions (the “Terms”) govern your use of http://www.fretlocks.com (the “Website”).

In these Terms, “we” means Fretlocks Ltd (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer (and “your” will be construed accordingly).

Please read these Terms in full before you use this Website. By using this Website you indicate that you accept these Terms and agree to abide by them. If you do not accept these Terms, please do not use this Website. We do occasionally vary these Terms so please refer back to them in the future.

We process information about you in accordance with our Privacy Policy. By using this Website you consent to such processing and you warrant that all data provided by you is accurate. Contracts for the supply of goods formed through this Website or as a result of visits made by you are governed by our Terms of Sale.

1) website access

You will be able to access the majority of this Website without having to register any details with us. However, particular areas of this Website will only be accessible if you have registered.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms.

You are responsible for making all arrangements necessary for you to have access to this Website. You are also responsible for ensuring that all persons who access this Website through your internet connection are aware of these Terms, and that they comply with them.

2) use of this website

You may use this Website only for lawful purposes. You may not use this Website:

- In any way that breaches any applicable local, national or international law or regulation.
- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

You also agree not to access without authority, interfere with, damage or disrupt:

- any part of this Website;
- any equipment or network on which this Website is stored;
- any software used in the provision of this Website; or
- any equipment or network or software owned or used by any third party.

You are permitted to use this Website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this Website must not be republished online or offline without our consent. All intellectual property rights in this Website and in all material published on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

Subject to the above, no part of this Website may be reproduced without our prior written consent.

3) website uptime

We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. We will not be liable if this Website is unavailable at any time.

This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.

4) visitor conduct

With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. By submitting material to this Website, you acknowledge these Terms and consent to us copying, editing, organising, amending, disclosing, distributing, incorporating and otherwise using such material for any and all purposes including displaying the material on this Website in an edited form. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you onto this Website constitutes a violation of their intellectual property rights, or their right to privacy.   When using this Website you shall not post or send to or from this Website any material:

a)    for which you have not obtained all necessary consents,

b)    that is discriminatory, threatening, abusive, obscene, offensive, hateful, inflammatory, pornographic or promotes sexually explicit material, defamatory, likely to deceive any person, liable to incite racial hatred or promote violence or any other illegal activity, likely to harass, upset, embarrass or annoy any person, in breach of confidentiality or privacy, which may cause annoyance, inconvenience others, which promotes, assists, encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

c)    which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data. We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this Website in breach of the above.

We have the right to remove any material or posting you make on this Website, for any reason.

In addition, we will determine, in our discretion, whether there has been a breach of these Terms through your use of this Website. When a breach of these Terms has occurred, we may take such action as we deem appropriate, including but not limited to the following:

a)    Immediate, temporary or permanent withdrawal of your right to use this Website.

b)    Issue of a warning to you.

c)    Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

d)    Further legal action against you.

5) links to and from this website

Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites, their content or for any loss or damage that may arise from your use of them. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to or from this Website, it is at your own risk. We reserve the right to withdraw linking permission without notice.

If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:

a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;

b) you do not misrepresent your relationship with us or present any false information about us;

c) you do not link from a website that is not owned by you; and

d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or which does not comply in any way with the law in the United Kingdom.

If you choose to link to this Website in breach of the above you shall fully indemnify us for any loss or damage suffered as a result of your actions.

6) disclaimer

We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions inaccurate and we make no guarantee that such material is accurate or up to date.

The material on this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access to and use of this Website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.

7) exclusion of liability

Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liable or responsible for any kind of loss or damage to you or a third party as a result of your or their use of this Website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and whether in tort or contract or otherwise in connection with this Website.
Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraudulent misrepresentation; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.

8) governing jurisdiction

These Terms shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with these Terms are subject to the non-exclusive jurisdiction of England and Wales.

9) trademarks

“FRETLOCKS” and "PLAY IMPOSSIBLE MUSIC" are UK registered trademarks of Fretlocks Ltd.

Fretlocks is a Patent Pending product.

10) about us

Our full name is Fretlocks Limited
Our principal trading address is Fretlocks Ltd, Suite 102 250 Brixton Hill, Clapham Park London SW2 1HF United Kingdom
Our company registration number is 09745445
Our email address is hello@fretlocks.com

11) your concerns

If you have any concerns about material which appears on this Website, please contact hello@fretlocks.com.

privacy policy

Privacy policy for http://www.fretlocks.com

At Fretlocks Ltd. we are dedicated to safeguarding and preserving your privacy when visiting our website http://www.fretlocks.com (the “Website”) or communicating electronically with us.

This Privacy Policy (the “Policy”), together with our Website Terms and Conditions  and Terms of Sale, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you. We do update this Policy from time to time so please do review this Policy regularly.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Fretlocks Ltd of Suite 102 250 Brixton Hill, Clapham Park London SW2 1HF United Kingdom.

In this Policy, “we” means Fretlocks Ltd (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products or user of our Website (and “your” will be construed accordingly).

1) information we collect

In operating our Website we may collect and process the following data about you:

a) Details of your visits to our Website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.

b) Information that you provide by filling in forms on our Website, such as when you register to use our Website, register for information, register for a free sample, submit to a competition, make a purchase or post material to our Website.

c) Information provided to us when you communicate with us for any reason.

d) Please note that any personal information collected by Ecwid, Stripe or PayPal when you pay for your order will be handled in accordance with Ecwid's, Stripe's or PayPal’s privacy policies respectively.

e) Information as to whether we have sent you our email marketing newsletter, whether you have opened this newsletter, and how many times you have opened it.

2) use of cookies

On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our Website to us.
Such information will not identify you personally it is statistical data about our visitors and their use of our Website. This statistical data does not identify any personal details whatsoever.
Similarly to the above, we may gather information about your general internet use by using a cookie file.  Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. Information we gather from cookies helps us to improve our Website and the service that we provide to you.
All computers have the ability to decline cookies.  This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Website.

3) use of your information

The information that we collect and store relating to you is used to enable us to provide our services to you.  In addition, we may use the information for the following purposes:
a) To provide you with information requested from us, relating to our products or services.
b) To meet our contractual commitments to you.
c) To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.
d) To allow you to participate in interactive features of our Website.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, we will only contact you when you have provided consent and only by those means you provided consent for.

If you do not want us to use your data you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

4) storing your personal data

We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Policy.
Data that is provided to us is stored on our secure servers.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our Website, you are responsible for keeping this password confidential.

5) disclosing your information

The only occasion on which your personal information would be disclosed by us to third parties would be:
a) Where we sell any or all of our business and/or our assets to a third party.
b) Where we are legally required to disclose your informationc) In order to enforce or apply our Website Terms and Conditions or Terms of Sale.
d) To assist fraud protection and minimise credit risk.

6) third party links

You may find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies as we have no control over them.

7) access to information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details below

8) contacting us

We welcome any queries, comments or requests you may have regarding this Policy.  Please do not hesitate to contact us at:  Our email address: hello@fretlocks.com
Our registered office and principal trading address: Fretlocks Ltd, Suite 102 250 Brixton Hill, Clapham Park London SW2 1HF United Kingdom

terms of sale

1) introduction

Please read these terms of sale carefully. It is important that you read and understand these terms of sale that will apply to this contract before agreeing to them (the “Terms”).

2) interpretation

In these Terms, “we” means Fretlocks Ltd (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

3) order process

The advertising of products on our website http://www.fretlocks.com (the “Website”) constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps: (i) you must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; (ii) if you are a new customer, you  may create an account with us and log in; if you are an existing customer, you may enter your login details; if you do not wish to create an account with us you will be required to enter details in the required fields (iii) once you are logged in or have entered the required details, you must confirm your order and agree to these Terms; (iv) you will then be asked to enter your payment details; (v) we will then send you an initial acknowledgement; and (vi) once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order.

We will not file a copy of these Terms specifically in relation to your order. We may update the version of these Terms on the Website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these Terms for your records.

The only language in which we provide these Terms is English.

Before you place your order, you will have the opportunity of identifying whether you have made any input errors by checking your order. You may correct those input errors before placing your order.

4) the products

The use of the products is subject to the instructions of use. The instructions of use of the products are found on the labels which are attached to the products themselves By accepting these Terms you accept that you will comply with these instructions of use.

5) price and payment

Prices for products are quoted on our Website in GBP. Approximate equivalent prices in Euros and American dollars are given for guidance only and these numbers are not accurate. We will verify prices as part of our sale procedures so that a product’s correct price will be stated when you pay for the product.  

The price of the products does not include the price of delivery.

Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the payment is not received from you in full in cleared funds.

The prices on the Website include all value added taxes (where applicable).

Payment for all products must be made by PayPal OR debit/credit card through Stripe.  Any personal information collected by Stripe when paying for your order will be handled in accordance with Stripe’s privacy policy.

Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

6) your warranties

You warrant to us that:
a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these Terms;
b) the information provided in your order is accurate and complete; and
c) you will be able to accept delivery of the products.

7) delivery policy

We will arrange for the products to be delivered to the address for delivery indicated in your order.

We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 30 days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date.

8) risk and ownership

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:

a) delivery of the products; and

b) receipt by us of full payment of all sums due in respect of the products.

We will be entitled to recover payment for the products even where ownership has not passed to you.

9) your right to cancel and return

You may cancel and return your order at any time within 30 days after the date of purchase (subject to the limitations set out below).

You will not have any such right when any of the products have been unsealed or opened by you.

If you would like to cancel and return your order, you must inform us in writing either by email to hello@fretlocks.com or by post to Fretlocks Ltd RETURNS, Suite 102 250 Brixton Hill, Clapham Park London SW2 1HF United Kingdom, and return the products to us immediately, in the same condition in which you received them.

Products returned by you in accordance with this section will be refunded in full (not including the cost of sending the products to you), you will be responsible for paying the cost of returning the product to us.

Please include your order number in any correspondence, we cannot issue refunds on items purchased through a third party, you much contact them directly.

If you would like to cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.

10) Statutory rights

Nothing in these Terms affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).  If you receive a defective product please contact us and we will dispatch a replacement or issue a refund.

11) Refunds

You have the right to cancel your contract with us at any time before the expiry of 14 working days from the day after the date of delivery of the products. It is your responsibility to send back the products to us in order for us to process a refund. It is your responsibility to take reasonable care of the products until they are received by us. You will receive a full refund of the purchase price and the delivery charge once the products are back with us.

If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we receive the products back or your notice in writing of cancellation (in case of purchases that have not yet been dispatched).

12) limitations of liability

The products we sell are intended for personal use only and we will not be liable for any business losses (including without limitation loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time).

You must follow any advice we give you on how to use and store the products we supply. We will not be liable for any damage or injury which is caused by your failure to follow this advice or any misuse of the product.

Nothing in these Conditions shall limit or exclude our liability for: 

(a)       death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);
(b)       fraud or fraudulent misrepresentation;
(c)       breach of the terms implied by section 12 of the Sale of Goods Act 1979;
(d)       defective products under the Consumer Protection Act 1987; or
(e)       any matter in respect of which it would be unlawful for the Supplier to exclude or restrict liability.

13) general terms

Images of products on our Website are for illustrative purposes; actual products may differ from such images.

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our Privacy Policy; use of our Website will be subject to our Website Terms and Conditions. When you agree to these Terms you shall be deemed also to have read, understood and agreed to our Privacy Policy & Website Terms and Conditions.

Contracts under these Terms may only be varied by an instrument in writing signed by both you and us. We may revise these Terms from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these Terms, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these Terms.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these Terms. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these Terms, at any time – providing such action does not serve to reduce the guarantees benefiting you under these Terms.

Each contract under these Terms is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the last paragraph of section 12, these Terms contain the entire agreement and understanding of the parties in relation to the purchase of products from our Website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our Website; and each party acknowledges that no representations not expressly contained in these Terms have been made by or on behalf of the other party in relation to the purchase of products from our Website.

These Terms will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these Terms. We will not be liable or responsible for any failure to perform, or delay in performing any of our obligations under these Terms which is caused by events outside our reasonable control.  If a party is unable to perform any of its obligations for a period of more than 90 days after the commencement of such failure or delay then the other party may terminate a contract by giving the other party 7 days’ written notice of termination. Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

All notices given by you to us must be given to Fretlocks Ltd at Suite 102 250 Brixton Hill, Clapham Park London SW2 1HF United Kingdom or hello@fretlocks.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified above. Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

14) about us

Our full name is Fretlocks Limited.
Our registered office and principal trading address is:

Fretlocks Ltd. 
Suite 102, 250 Brixton Hill
Clapham Park
London
SW2 1HF
United Kingdom

Our company registration number is 09745445
Our email address is hello@fretlocks.com